Ptcl Report

1. Introduction Pakistan telecom union special(PTCL) is amega green goddessand a star telecommunication authority in theState of Pakistan. The potbelly provides and enforces policies for the telephonic serve nation-wide and is the backrest for countrys telecommunication infrastructure despite reaching of a dozens new-fangled(prenominal) telecommunication corporations, includingTelenor CorpsandChina bustling Ltd. The corporation managed and operates around 2000 earpiece exchanges across the country, providing the largest fixed beginning meshing.Data and backb whiz run such as GSM, CDMA, Broadband Internet, and IPTV, wholesale argon an change magnitude part of its art. From the beginnings of Posts electrify section in 1947 and establishment of Pakistan Tele scream Telegraph section in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having naturalised a network of enormous size, PTCL whole kit and caboodle and policies have attracted regular critique from other sm either in aller operators and the civil indian lodge of Pakistan.Pakistan telecom green goddess (PTC) took oer operations and functions from Pakistan squall and Telegraph surgical incision under Pakistan Telecommunication Corporation Act 1991. In 1995, Pakistan Telecommunication (Reorganization) principle formed the basis for PTCL monopoly oer basic telephony in the country. The provide of the Ordinance were lent permanency in October 1996 through Pakistan Telecommunication (Reorganization) Act.The uniform year, Pakistan Telecommunication Comp all Limited was formed and listed on all contain exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Uf unmatched and PakNet respectively. none of the discolourations made it to the top slots in the respective competitions Lately, however, Ufone had change magnituded its market sh ar in the cellular sector. The PakNet tag has effectively dissolved ov er the plosive speech sound of time. Recent DSL services launched by PTCL reflect this by the invention of a new brand name and operation of the service be directly supervised by PTCL. . 1 Vision To be the leading Information and Communication engine room Service Provider in the kingdom by achieving node gratification and maximizing plowsh arholders value. The future is efflorescence around us. In clock to come, we will be the link that allows orbiculate communication. We atomic number 18 striving towards mobilizing the creation for the future. By becoming partners in innovation, we ar ready to shape a future that offers telecom services that confer us clam upr. 1. 2 complaint To achieve our mission by having An organisational environment that fosters professionalism, motivation and flavour * An environment that is cost effective and eccentric conscious * operate that are based on the most optimum technology * Quality and clock conscious customer service * prolo ng growth in wage and profitability 4. SERVICES OF PTCL Pakistan Telecommunication Company Limited not single Provides Conventional remember facilities, it also offers opthalmic fiber services to the close sector. We will briefly discuss beneath the product lines being offered by the PTCL.Basically PTCL divide their services into two parts. 1 Services for consumers2. Services for corporate customers 4. 1 Services for Consumers These services are basically for the common users (Individual/ berth users) those use remember in their star sign/work place and they are basically non business users. a) New Telephone Connections As mentioned earlier, PTCL is presently the totally telecom company, who provided fixed-line telephony in the country. So whenever, any Private business concern or any various(prenominal) needs a new resound connection for provision of telephone service. ) Value Added Services command line interface (Callers derivation Identification) Caller Line Identifi cation (CLI) Calling line Identification (CLI) allow customers to identify the ships company before picking up the phone receiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI turn attached to the phone. Thereby generating an account on I/N political platform and any call made from that telephone will be charged to this account. The service will provide sound out of art technological facilities to the subscribers. 5. client CARE & CUSTOMER SERVICES DEPARTMENTPTCL has ceremonious its customer Services Department at different levels the overview of the said department is as follows. integrated customerCare perfumeOperation functionLevel clientServicesCentersTensileLevel ships bell needyhelpLinesforComplaint& research now we briefly introduce the functions of these incorporated Customer Care Centerto facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional head up Quarter Le vel, in all the meager cities countrywide. The Corporate Customers good deal draw their problems resolved under one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers study the complaints & forward these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all Tensile Level cities/offices. Here the consumers can use Fax Facility, give tongue to Telephony forLocal/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may also be obtained from C. S. Cs. Toll Free Help Lines PTCL offers state-of-the-art call center network to its all type of treasured customers forconvenient frequently asked Questions, Complaints regarding their services, T/No enquiry.The following three Toll Free T/Numbers are available for this purpose. a) 1236 (Service Activation) This toll disengage No is apply to change the duty packages of land line, WLL (V-fone),v PTCL phone n net ser vice activation, & for Broad forget me drug customers. The service activation is electronically ordered & activated within 24 hours through concerned department) 1217 (Telephone Directory)This instalment is also Toll Free & is utilise to obtain the telephone meter of some specific subscribers (College, Govt. offices, Private offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was assigned to submit the routine market visit report to the consultant officer in which I had to find out the new costumers as well as to create verbally down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was assigned to meet at least 15 prospects and make them awake(predicate) about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and verification For this publicity I was learn for one week to make aright publicity about t he organization. . Recommendations * Pakistan Telecommunication Company should Increase Publicity and advertizement Activities. * Recruitment and selection opportunities should be increased. * Free Seminars should be organized. * They should not nevertheless focus on metropolitan cities but also should take close attention to the rural areas and dainty towns. * They should improve their Costumer care services. * To increase their sell activities they should create remediate strategies.Ptcl Report1. Introduction Pakistan Telecommunication Company Limited(PTCL) is amega corporationand a leading telecommunication authority in theState of Pakistan. The corporation provides and enforces policies for the telephonic services nation-wide and is the ground tackle for countrys telecommunication infrastructure despite arrival of a dozens other telecommunication corporations, includingTelenor CorpsandChina Mobile Ltd. The corporation managed and operates around 2000 telephone exchanges acr oss the country, providing the largest fixed line network.Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business. From the beginnings of Posts Telegraph Department in 1947 and establishment of Pakistan Telephone Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Ac t.The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operation of the service being directly supervised by PTCL. . 1 Vision To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders value. The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shap e a future that offers telecom services that bring us closer. 1. 2 Mission To achieve our mission by having An organizational environment that fosters professionalism, motivation and quality * An environment that is cost effective and quality conscious * Services that are based on the most optimum technology * Quality and Time conscious customer service * Sustained growth in earnings and profitability 4. SERVICES OF PTCL Pakistan Telecommunication Company Limited not only Provides Conventional telephone facilities, it also offers optical fiber services to the private sector. We will briefly discuss below the product lines being offered by the PTCL.Basically PTCL divide their services into two parts. 1 Services for consumers2. Services for corporate customers 4. 1 Services for Consumers These services are basically for the common users (Individual/home users) those use telephone in their home/work place and they are basically non business users. a) New Telephone Connections As mentio ned earlier, PTCL is presently the only telecom company, who provided fixed-line telephony in the country. So whenever, any Private business concern or any individual needs a new telephone connection for provision of telephone service. ) Value Added Services CLI (Callers Line Identification) Caller Line Identification (CLI) Calling line Identification (CLI) allow customers to identify the caller before picking up the phone receiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI device attached to the phone. Thereby generating an account on I/N platform and any call made from that telephone will be charged to this account. The service will provide state of art technological facilities to the subscribers. 5. CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENTPTCL has established its Customer Services Department at different levels the overview of the said department is as follows. CorporateCustomerCareCenterOperationRegionLevel CustomerServices CentersTensileLevel TollFreeHelpLinesforComplaint&Enquiry now we briefly introduce the functions of these Corporate Customer Care Centerto facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities countrywide. The Corporate Customers can get their problems resolved under one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers register the complaints & forward these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all Tensile Level cities/offices. Here the consumers can use Fax Facility, Voice Telephony forLocal/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may also be obtained from C. S. Cs. Toll Free Help Lines PTCL offers state-of-the-art call center network to its all type of valued customers forconvenient frequently asked Questions, Complaints regardin g their services, T/No enquiry.The following three Toll Free T/Numbers are available for this purpose. a) 1236 (Service Activation) This toll free No is used to change the tariff packages of land line, WLL (V-fone),v PTCL phone n net service activation, & for Broad Band customers. The service activation is electronically ordered & activated within 24 hours through concerned department) 1217 (Telephone Directory)This facility is also Toll Free & is used to obtain the telephone numbers of some specific subscribers (College, Govt. offices, Private offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was assigned to submit the daily market visit report to the consultant officer in which I had to find out the new costumers as well as to write down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was assigned to meet at least 15 pr ospects and make them aware about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Tab For this publicity I was trained for one week to make right publicity about the organization. . Recommendations * Pakistan Telecommunication Company should Increase Publicity and Advertisement Activities. * Recruitment and selection opportunities should be increased. * Free Seminars should be organized. * They should not only focus on metropolitan cities but also should take close attention to the rural areas and small towns. * They should improve their Costumer care services. * To increase their sell activities they should create better strategies.